What’s on The Line?

Know What You Don’t Know You Need

What’s on The Line?

Now that you have pulled all of your information out of file folders and spread your bills all over your writing space you may wonder “What does all this mumbo jumbo mean?”

You’re looking at a bill and see Billing Summary and think that’s a place to start.  Plans and services $400, Long Distance Service $50, You notice there is a charge for voice mail, say $9 and a voice mail service fee of $15.  Okay, so now you know what you’re paying a month in total.  But what do these charges break down to and what are you getting for this price?

Let’s start with the business lines and what services are on them.

  • Business lines up to 8 lines– if you need more lines it may entail signing a new contract for another 3 years.  Without a review with someone other than your carrier, your direct sales person auto renew your account because he just wants to keep his sales numbers up.  It’s just a fact.  Write down that you need to check what happens if you add more lines to your service.
  • 3way calling with transfer – With transfer you can transfer an incoming call to another line or add another person to a call in progress.  If calls are not local, long distance or expanded local calling rates may apply.  But remember, if you hang up and the other parties continue to speak to each other you will incur those charges until they both disconnect the call.
  • call forwarding busy line – Sends telephone calls to voice mail or to another number when your line is busy.
  • call forwarding don’t answer– redirects your telephone calls to another telephone number if you do not answer your telephone call within a pre-specified number of rings.
  • ring control– The number of telephone rings before your call is forwarded can be determined by the subscriber, but set by the telephone company. This can be set from one to 10 rings.
  • remote activation of call forwarding –control your Call Forwarding feature from any touch-tone phone.  This is a residential product.
  • message waiting indication for audio or visual – this is normally built into your telephone
  • caller ID Name and number delivery – allows you to see the telephone number and name of the caller before you answer the phone.
  • call return – Dial *69 to find out who called, then press 1 to return the call.
  • anonymous call blocking – rejects calls from people who intentionally block delivery of their calling party name and/or number.
  • star 98 to voice mail – Dial *98 from your home phone and instantly connect to the voice mail system

Now take a look at how many of these services you use, and how often, and for what reasons.  Write this all down, because it’s part of your assessment for telecom decision making.

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