ACC Business was founded on a simple idea: provide small to mid-sized businesses first-rate telecom services with dedicated customer service, all at a competitive price.

ACC Business provides all of its customers’ access to the AT&T Network, the largest, most advanced and reliable telecommunications network in the world. The AT&T Global Network is constantly enhanced, upgraded and monitored for excellence, so you’ll have peace of mind knowing that all of your important calls and data will get through.

Straightforward telecommunications that small and growing businesses can rely on, that’s our business. In fact, with ACC Business, customer service means access to a real person in real time. Put that together with a suite of essential data and voice services and it becomes clear why small and mid-sized businesses across the country are joining ACC Business.

ACC Products & Services

Internet &Data Services

Managed Internet Service

  • Ethernet access to MIS

Private Line Service

Private Network Transport

  • ACC Business Network based IP Remote Access
  • Ethernet Access to PNT

Voice Services

  • Long Distance Services
  • Local Services

SLA (Service Level Agreement)

Rest Assured that the service quality you receive from ACC Business meets your high standards. If our network performance delivers less than our objectives, you can request a credit to your bill based on the interruption.

On-Time Provisioning

Our performance objective is to complete installation at a customer site by the due date, set after a complete order is received by the provisioning engineer. If we don’t meet this objective, you’re eligible to request a credit equal to one month’s discounted monthly recurring charge for the service components that aren’t installed on time.

  • Access Calendar Days
  • T1                          30
  • T3                          42
  • OC-3                     63

Site Availability

Our performance objective is for site availability of 100%, with time to restore of outages in less than 1 minute. If we don’t meet this objective in any given calendar month, you’re eligible to request a credit for each outage,equal to the product of your total discounted covered monthly charges for the affected ports by a percentage based on the outage duration.

  • Outage                   Credit
  • ≥1 min                           3.3%
  • ≥2 hours                     10.0%
  • ≥16 hours                  100.0%

Network Performance

Our performance objectives within and between network regions are:

  • Data Delivery ≥ 99.95%
  • Latency ≤ 37 ms
  • Jitter ≤ 1.0 ms

If we don’t meet one these performance objectives, you’re eligible to request a credit equal to 1/30th of your total discounted covered charges for all ports in the affected regions for that month.

ACC BusinessDirect for MIS and PNT

ACC BusinessDirect now provides the following three (3) essential AT&T BusinessDirect® applications to all ACC Business Managed Internet Service (MIS) and Private Network Transport (PNT) customers: Domain Name Service (DNS) Provisioning Tool, eMaintenance, and Network Usage Reports at no additional cost. In addition, we are pleased to announce that ACC Business Maintenance is now open 6:00 a.m. Monday through 5:00 p.m. Saturday (Eastern Time).

Access is now available to all MIS/PNT customers. The benefits of these applications are:

Domain Name Service (DNS) Provisioning Tool – Allows the Customer to administer DNS changes without contacting Customer Care

Network Usage Reports – Provides views of inbound, outbound, and average network traffic on a daily, weekly, or monthly basis

In addition, all MIS/PNT customers now have access to eMaintenance capabilities for MIS, PNT, and MLPPP. eMaintenance allows customers to submit and track trouble tickets on-line.